Customer Support
Got a product related question? Want to place an order? Call us or e-mail us. Through A.Y. McDonald Mfg. Co.’s best-in-class customer service team, we ensure that you always talk with a live person, never a machine. Rest easy knowing that we have product specialists in each of our four product lines, along with websites packed full of product information and hundreds of downloadable files.
Here's our team!
Customer Service
Rob McDonald
Chief Executive Officer
Scott Knapp
Executive Vice President & Chief Strategy Officer
Chad Huntington
President
Charles (Chip) Piekenbrock
Vice President of Sales
Adam Laver
Central Regional Sales Manager
Doug McKinney
Eastern Regional Sales Manager
Mike McLeod
Western Regional Sales Manager
Erin Rauen
Director of Customer Service
Lee Leeser
Customer Service Manager
Angel Gaherty
Lead Customer Service Representative
Jenifer Pickel
Customer Service Representative
Rebecca Kilburg
Customer Service Representative
Jill Falaris
Customer Service Representative
Makayla Hentges
Customer Service Representative
Karl Koch
Customer Service Representative
Rivka Weinstein
Customer Service Representative
Reed Stumpf
Customer Service Quote Representative
Brandi Herrald
Customer Service Quote Analyst
Cindy Cook
Order Entry Representative
Sammy Davis
Order Entry Representative
Nancy Duffy
Order Entry Representative
Angela Fluhr
Order Entry Representative
Product Management & Innovation
Doug Roush
Vice President of Product Development
Kelly Breitbach
Innovation Manager
Water Works
Jim Francois
Water Works Product Manager
Ken Lenz
Water Works Senior Product Coordinator
Corrine Thielen
Water Works Product Coordinator
Stacey Gednalski
Water Works Product Coordinator
Pumps
Paul Pettinger
Pump Product Manager
Steve Potts
National Pump Sales Manager
Drew Waller
Pump Product Coordinator
Phillip Wagner
Pump Product Coordinator
Plumbing
Jenny Harrington
Plumbing Product Manager
Jordan Mays
Plumbing National Sales Manager
Paula Conrad
Plumbing Product Coordinator
Natural Gas Products
Dustin Moor
Natural Gas Product Manager
Nicole Neuhaus
Natural Gas National Sales Manager
Sarah Bries
Natural Gas Product Coordinator
Product Training
Donnie Lathem
Product Training Coordinator
Calvin Williams
Product Training Coordinator
Who's the boss?
Here's a question I'll bet you could ask a thousand working people and never get the right answer. The question is:“Who’s The Boss?”
There's only one boss, and whether a person shines shoes for a living or heads up the largest corporation in the world, the boss remains the same.It's The Customer!
The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. The customer doesn’t care if a business has been around a hundred years. The minute it starts treating them badly, the customer will put it out of business.
This boss, the customer, has bought and will buy everything you have or will ever have. The customer has bought all of your clothes, your home, your car, your children’s education, and your vacation. They pay all of your bills and they pay them in exact proportion to the way you treat them.
The person who works deep inside a big plant on an assembly line might think they’re working for the company that writes their paycheck, but they are not. They’re working for the person who buys the product at the end of the line, the customer. In fact, this customer can fire everyone in the company from the president on down. And they can do it by simply spending their money someplace else. This is one of the reasons why taking pride in the work we do is so important to us personally. Doing an exceptionally good job will not only bring joy and satisfaction, it will help get more customers, keep the ones we’ve got, and ensure that we continue to get a pay check from our bosses.
Some of the largest companies that had flourishing businesses a few years ago are no longer in existence. They couldn’t - or didn’t - satisfy the customer. They forgot who the boss really was!
At A.Y. McDonald we remind ourselves every day that the customer is the boss. It’s one of our core values and the reason we provide the best customer service in the business.